Refund policy

Return and Refund Policy: [Gulf Energy Technology & Projects]

At [Gulf Energy Technology & Projects], we provide specialized tools and industrial materials. We strive to ensure that all equipment, consumables, and hardware meet the technical specifications required for your projects.

1. General Returns

You have [3] calendar days from the date of delivery to request a return for standard, non-consumable items (e.g., hand tools, power tools).

Condition: Items must be in original, unopened factory packaging.

Verification: Returns are subject to inspection by our technical team to ensure no usage has occurred.

2. Specialized & Consumable Goods

Due to the nature of industrial supplies, the following categories are generally non-returnable unless they arrive damaged or defective:

Chemicals & Powders: Once opened or removed from controlled storage, these cannot be returned due to contamination risks.

NDT Materials: Specialized testing films and chemical components are temperature and environment-sensitive; these are final sale upon delivery unless proven defective.

Cut-to-Length Items: Items sold by the meter or weight (e.g., carbon fiber) cannot be returned once cut to your requested specification.

3. Damaged or Defective Items If an item arrives damaged, defective, or inconsistent with the specifications described on our website, please notify us within 48 hours of receipt.

Please provide photos of the packaging and the product condition to ecommerce@getponline.com or on WhatsApp at +97470801183.

We will coordinate an inspection or replacement. If a replacement is unavailable, a full refund will be processed to the original payment method.

4. "Request for Quote" (RFQ) Orders For orders placed via our Request for Quote (RFQ) system, the specific terms are agreed

upon in the purchase contract/invoice prevail. If you have concerns about an item ordered through this channel, please contact your dedicated account representative directly.

5. Return Process

To initiate a return:

Notification: Contact us via WhatsApp at +974 70801183 or email ecommerce@getponline.com with your Order Number.

Assessment: Our team will review the request based on the item type and condition.

Collection/Drop-off: For items approved for return, we will arrange for collection or advise you on the designated return location.

6. Refunds Approved refunds will be processed within 7–14 business days. Please note that original shipping or delivery charges are non-refundable for non defective items . Collection or Delivery charge will be applied for returns that doesn't meet our return policy or for the return request based on customers preference (e.g., Customer doesn't want the product anymore).